On Time Better Spent and the Advertising Industry

I pub­lish an occa­sion­al newslet­ter called The Thought­ful Net, a curat­ed col­lec­tion of good writ­ing about tech­nol­o­gy and its effect on cul­ture (among oth­er things). So when I start­ed read­ing The Death of Don Drap­er, an arti­cle by Ian Leslie on the impact of algo­rithms on the adver­tis­ing indus­try, I was all set to include it—for pas­sages like this:

The ad indus­try, run by peo­ple who pride them­selves on cre­ativ­i­ty, is being dis­placed by the ad busi­ness, which prides itself on effi­cien­cy. Clients are spend­ing less on the kind of enter­tain­ing, seduc­tive, fame-gen­er­at­ing cam­paigns in which ad agen­cies spe­cialise, and more on the ads that flash and wink on your smart­phone screen.

I read through it excit­ed­ly until almost the end, when—sadly—I came across the inclu­sion of one of my least favourite tropes:

We stoop over our phones when we should be doing almost any­thing else.

This idea that time spent ‘stooped’ (I can’t be the only one infer­ring that as a neg­a­tive word, can I?) over our phones is time bet­ter spent else­where is snooty and judge­men­tal. I’ve writ­ten before about peo­ple ‘star­ing at their screens’, and what a non­sense phrase that is, and ‘time bet­ter spent’ is equal­ly grat­ing to me.

Peo­ple use their phones for all sorts of things. A lot, if not most of that, is extreme­ly impor­tant, if not vital, to the per­son doing it. I thought Maya Indi­ra Ganesh put this very well in On Time Well Spent and Ethics:

The dig­i­tal ecosys­tem gen­er­al­ly, and some social media plat­forms, host both pub­lic and inti­mate economies of care and work that make get­ting off near impos­si­ble. Migrants main­tain fam­i­ly rela­tion­ships across dis­tance; entre­pre­neurs set up and man­age busi­ness­es; mil­lions are employed by dig­i­tal apps and plat­forms; activists ampli­fy their caus­es; mar­gin­al­ized peo­ple find com­mu­ni­ty. Not spend­ing time on these plat­forms is not a choice for many peo­ple.

I’d sug­gest that if the adver­tis­ing indus­try doesn’t under­stand this, it’s per­haps under­stand­able that the adver­tis­ing indus­try is dimin­ish­ing.

I got a bit more sad when I read a lit­tle fur­ther and found this:

A com­pre­hen­sive US study, spon­sored by the Nation­al Insti­tute of Men­tal Health, iden­ti­fied a strong asso­ci­a­tion between social media use and depres­sion.

Leslie doesn’t link to his sources, unfor­tu­nate­ly, but I’m fair­ly sure he’s talk­ing about the work of Jean Twenge (Have Smart­phones Destroyed a Gen­er­a­tion?) whose work has been, if not debunked, then heav­i­ly crit­i­cised for lazi­ness, cor­re­la­tion, and cher­ry-pick­ing (No, Smart­phones are Not Destroy­ing a Gen­er­a­tion and Yes, Smart­phones Are Destroy­ing a Gen­er­a­tion, But Not of Kids, amongst oth­ers).

Ian Leslie is a writer who also works as a strate­gist in the adver­tis­ing indus­try.

This doesn’t dis­count him from hold­ing an opin­ion, but it does speak of a cer­tain bias. It’s a shame that as some­one who works in the adver­tis­ing indus­try, he doesn’t think a lit­tle more high­ly of peo­ple, and of their being more than pow­er­less zom­bies.

Any­way, I rec­om­mend you read the arti­cle to make up your own mind, even if I can’t rec­om­mend it as the great piece it promised to be.


The Man on the Bus and the Android Duplicate Apps Problem

On my bus home tonight a man approached many of the pas­sen­gers and asked them if they knew how to use What­sApp. It seemed to me that he had learn­ing dif­fi­cul­ties, and I asked if I could help. He passed me his phone, and I saw that he was try­ing to install What­sApp, so I opened the Play Store, found it, and clicked the but­ton to install it. But it wouldn’t install; the process start­ed, then stopped, with­out expla­na­tion.

I jumped into the set­tings, and worked out that there wasn’t enough stor­age space on the phone. It was a mid-range Sam­sung device, with 8GB of stor­age, but it came pre­in­stalled with two of every­thing: browsers, office suites (Google and Microsoft), email clients, pho­to man­age­ment… every­thing. And none of it could be unin­stalled.

This is a con­se­quence of Google’s con­di­tions for get­ting the best from Android: if you want to use Google Play Services—which now brings many core fea­tures of Android that are no longer includ­ed in the Android Open Source Project—you have to install Google’s core apps. And as Sam­sung make no mon­ey from Google’s core apps, they also install their own alter­na­tives and pre­sum­ably take pay­ment from com­pa­nies like Microsoft to also pre­in­stall their soft­ware.

What this meant was that, after the core sys­tem files and all the pre­in­stalled apps, the phone was left with about 1GB of free stor­age. And pret­ty much all of that was tak­en by Face­book and Mes­sen­ger.

In the end, I delet­ed a load of data from Google Maps, which cleared up just enough to install What­sApp (but may cause him some future prob­lems, for all I know). I only hope he doesn’t want to take any pic­tures or down­load music, because there’s lit­er­al­ly no stor­age avail­able to do that.

What a sad, sil­ly, user-hos­tile sit­u­a­tion. Com­pet­ing busi­ness mod­els end up screw­ing the per­son that owns the phone, and many people—like Muham­mad, the man on the bus—are left with no idea why, or how to fix it.

It was a stark reminder to me of how much is tak­en for grant­ed when the needs of busi­ness are put above the needs of peo­ple.


Ten Years In: Finding Balance to Enjoy Twitter

Last week saw my 10th anniver­sary of being on Twit­ter (as @stopsatgreen). That’s a long time, but I’m still there and still active because I still get huge val­ue from it. I don’t want to down­play that, for some peo­ple, Twit­ter became very tox­ic and com­pelled them to leave; but for me, no oth­er net­work has come close to match­ing the expe­ri­ence it pro­vides.

Over the course of my ten years I’ve devel­oped a few rules that help me con­tin­ue get­ting the most from Twit­ter; keep­ing my time­line fresh,  inter­est­ing, and valu­able. I’ve shared them here on the off-chance that they’re use­ful to you too, dear read­er.


Thinking Out Loud: Understanding Voice UI, and How To Build for It

At work, we talk a lot about ‘voice’; what is it good for? Is it the post-mobile plat­form? And our clients ask us a lot about ‘voice’, and how to build a brand­ed app. But I’m not sure every­one is talk­ing about the same thing; and I’m just as unsure that any­one knows what makes a real­ly good brand­ed ‘voice’ app. I mean, I’m fair­ly sure I don’t.

This arti­cle is my attempt at defin­ing what we’re talk­ing about when we talk about ‘voice’; and, based on my expe­ri­ence as a user and devel­op­er of ‘voice’, try­ing to nail down some of the oppor­tu­ni­ties for brand­ed third-par­ty apps.